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Please note – We provide disabled parking spaces and access to disabled toilets within the building.

Complaints

The majority of issues raised by parents, the community or students, are concerns rather than complaints. Freebrough Academy is committed to taking concerns seriously, at the earliest stage, in the hope of keeping the number of formal complaints to a minimum and without needing formal procedures. However, depending on the nature of the complaint, you may wish or be asked to follow the Academy’s formal complaints procedure.  In the first instance, please speak to the member of staff involved or to Mrs Joanne Hutchcraft, our SENCo who will do their utmost to resolve the issue, and if necessary, please see our Complaints Policy available on our website which gives details of how to lodge a more formal complaint.